Privacy & Security
Online Privacy Policy
Your privacy is important to us, and we want you to understand how we handle any information we may collect about you that is personally identifiable to you (your “personal information”). . We are therefore providing this Online Privacy Policy to explain how we may process your personal information when you visit or use our website located at https://www.bhiusa.com or any other online site or services offered by BHI that link to or reference this Online Privacy Policy (we refer to these sites and online services here collectively as the “Web Site”). Other privacy principles or policies could apply depending on how you interact with us, the financial products or services you obtain from us, or the jurisdiction in which we are doing business with you.
Please read this Online Privacy Policy carefully to determine if you wish to visit the Web Site.. By visiting the Web Site, you are agreeing that we may collect, use, and disclose your personal information as described in this Policy.
Updates to this Policy
We may update this Online Privacy Policy from time to time. If the updates are material, we will post a notice that the Policy has been updated. Please review the Online Privacy Policy periodically and any updates to it. Again, by using the Web Site, you are agreeing to our processing of your personal information as described in the then-current version of this Online Privacy Policy.
Personal Information We Collect
You can visit the Web Site without providing us with your personal information. However, depending on your use of the Web Site, you may wish to provide us with certain information about you, such as your name, postal address, e-mail address, telephone and fax numbers. We may also ask for additional information about you in order to provide the services you request.
In addition, when your computer or other device connects to the Web Site, we automatically collect certain device-related information, including your IP address.
We do not knowingly solicit data from children and if we discover that we have collected personal information from a child under age 13, we will delete that information.
Use of Cookies
We are constantly looking for ways to provide better service, track usage of this site, and to address security hazards. To do this we may use a software “cookie,” which is a small piece of information that a website stores in the web browser of your computer when you visit that website. Some cookies allow a website to recognize your computer when it connects to the website upon a later visit. A cookie can only be read by the website that sets the cookie. You may set your web browser to notify you when a cookie has been sent to your browser and to provide you with the opportunity to refuse that cookie or to prevent cookies from being set. Setting your web browser to disable cookies will not prevent you from visiting our Web Site, but it may prevent you from using certain functionalities of the Web Site.
Our Web Site utilizes only essential cookies. These essential cookies enable core functionality such as security and network management, and they allow you to move around the Web Site and use essential features like secure and private areas. You may disable these by changing your browser settings, but this may affect how our Web Site functions.
We do not utilize cookies for marketing purposes.
How We Use Your Personal Information
The information we collect is used to enhance your online experience with us and for internal tracking purposes.
Circumstances When We May Disclose Your Personal Information
Within BHI, your personal information will be made available only to those individuals who have a need to know such information in making this Web Site available to you, providing the products and services that you are using, or when required by law.
Outside of BHI, we may share your personal information in the following circumstances:
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With our service providers, whom we engage to assist us with technology support, operational support and other forms of assistance, and whom we bind by contract to protect the confidentiality and security of the personal information we share with them;
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With our legally affiliated companies and branch offices, as related to our uses of personal information described above.
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In the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our company or its assets, with the proposed or actual acquiring party or assignee;
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As we believe to be appropriate or necessary: (i) when required by applicable law, including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce the terms and conditions for use of the Web Site, including this Policy; (v) to protect and defend our rights and property; (vi) to protect the interests of BHI or others; and (vii) to permit us to pursue available remedies or limit the damages that we may sustain.
Absent your consent, we will not sell your personal Information or provide your personal information to third parties for use for their own direct marketing purposes.
How is Your Personal Information Secured?
Although no information security measures can be guaranteed to be 100% effective, we maintain reasonable physical, electronic and procedural safeguards to secure personal information from unauthorized access and use, accidental or unlawful alteration or destruction, and other unlawful or unauthorized forms of processing.
Scope of this Policy
We maintain other privacy policies that apply to non-public personal information concerning consumers of certain products and services that we offer. We make those policies available to our customers in accordance with state and federal law.
To view the BHI Privacy Policy for California Residents, provided pursuant to the California Consumer Privacy Act, click here.
How to Contact Us
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If you have any questions regarding this Policy or wish to learn more about how we may process your personal information, please contact us at 212-782-2000 or CustomerCare@bhiusa.com.
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Customer Security Awareness Guidelines
You can help protect yourself and your financial information from potential cyber threats by following these security awareness guidelines. If you have any security concerns or questions, be sure to reach out to the customer service representatives for guidance and support:
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Passwords: Use strong passwords that are difficult to guess and change them regularly. Avoid using the same password for multiple accounts, and never share your passwords with anyone, including financial institution employees. Remember that customer service representatives will never ask for your password.
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Don’t write down credentials: Avoid writing down your login credentials such as usernames, passwords, or PINs on a piece of paper or storing them on your device in an unencrypted form. Instead, use password managers to securely store your login information.
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Two-Factor Authentication: Enable two-factor authentication on all accounts whenever possible. This provides an extra layer of security by requiring a second form of identification, such as a text message or mobile app, in addition to your password.
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Phishing: Be vigilant about phishing scams. These are fraudulent emails, texts or phone calls that attempt to trick you into giving away sensitive information. Look out for suspicious links or attachments, and never provide personal or financial information unless you are absolutely sure of the identity of the person or organization requesting it.
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Social Engineering: Be cautious of social engineering attempts. These are tactics used by cybercriminals to trick individuals into providing sensitive information or performing actions that compromise their security. Never give out personal information, passwords or other sensitive data to anyone, even if they claim to be from a financial institution or other trusted organization.
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Malware Protection: Use updated anti-malware software to detect and remove malicious software such as viruses, spyware, and ransomware. Be sure to keep your antivirus software updated to protect against the latest threats.
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Keep Software Up-to-Date: Keep all software, including operating systems, browsers, and security software, up-to-date with the latest patches and updates. This helps to prevent vulnerabilities from being exploited by cybercriminals.
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Monitor Your Accounts: Regularly check your bank and credit card statements for any suspicious activity. If you notice any unauthorized transactions, report them to your financial institution immediately.
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Be Careful When Using Public Wi-Fi: Public Wi-Fi networks are often unsecured, making it easy for hackers to intercept your data. Avoid logging into financial accounts or conducting sensitive transactions while on public Wi-Fi.
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Limit the Amount of Personal Information You Share Online: Be cautious of the amount of personal information you share online, as this information can be used by cybercriminals for identity theft. Avoid sharing sensitive information such as your Social Security number or financial account numbers on social media or other public platforms.
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Use Trusted Websites: When conducting financial transactions online, only use trusted websites that are secure and have a valid SSL certificate. Look for the padlock icon in your browser's address bar, which indicates that the website is secure.
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Log out after each session: Always log out of your financial accounts after each session and avoid using the "remember me" feature. This will prevent unauthorized access to your account if you accidentally leave your device unattended or someone else uses the same device after you.
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Shred sensitive documents: If you have sensitive financial documents such as bank statements or credit card bills, make sure to shred them before disposing of them. This will prevent anyone from retrieving the information from the trash and using it for fraudulent activities.
Last Revised: December 8, 2025